Privacy Policy & Consumer Privacy Notice
Living62 Reverse Mortgages A reverse mortgage service of CDL Mortgage Services Inc.
Last updated: July 8, 2026 · Effective date: July 8, 2026
Who this notice covers
This notice describes how Living62 handles personal information when you visit a Living62 website, request a reverse mortgage quote, complete counseling-related steps, or apply for a reverse mortgage.
Living62 is a reverse mortgage brand of CDL Mortgage Services Inc. (“CDL,” “we,” “us,” or “our”), NMLS #132263, California DRE #01118984. CDL is the licensed mortgage company responsible for the information described in this policy. Living62 is not a separate lender for purposes of this notice.
This policy is provided under the Gramm-Leach-Bliley Act (GLBA), the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the Texas Data Privacy and Security Act (TDPSA), the Fair Credit Reporting Act (FCRA), and other applicable federal and state privacy laws.
The short version
- We collect what we need to quote, process, and broker a reverse mortgage, and to run this website.
- We do not sell your nonpublic personal information.
- We do not share your personal information with nonaffiliated third parties for their own marketing.
- We share information with wholesale lenders, HUD/FHA where a HECM is involved, credit and verification vendors, title, appraisal, insurance, and counseling parties, and regulators — only as needed and as the law allows.
- Most information collected for a loan application is covered by federal financial-privacy rules. Some website data is covered by state privacy laws. Your rights depend on which bucket the information falls into.
- Call (916) 624-0767 or email team@cdlmtg.com to ask a privacy question or make a request.
1. Federal privacy notice (GLBA)
Federal law requires us to tell you how we collect, share, and protect your nonpublic personal information (NPI). Federal law also gives you the right to limit some — but not all — sharing.
Reasons we can share your personal information
| Reason we can share | Do we share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purposes — to process your transaction, maintain your account, respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
| For our marketing purposes — to offer our products and services to you | Yes | No |
| For joint marketing with other financial companies | No | We don’t share |
| For our affiliates’ everyday business purposes — information about your transactions and experiences | Yes, if applicable | No |
| For our affiliates’ everyday business purposes — information about your creditworthiness | No | We don’t share |
| For our affiliates to market to you | No | We don’t share |
| For nonaffiliates to market to you | No | We don’t share |
What we collect and share
The information we collect and share depends on the product or service you have with us. It can include:
- Social Security number and government-issued identification
- Income, employment history, and assets
- Credit history, credit scores, and payment history
- Account balances and transaction history
- Property information and loan details, including occupancy and, for a reverse mortgage, information about a non-borrowing spouse or other household members when the loan program requires it
How we protect it
We use administrative, technical, and physical safeguards that comply with federal law. See Section 8.
Questions
Call (916) 624-0767 or email team@cdlmtg.com.
2. Information we collect
We collect information you give us, information collected automatically, and information from third parties.
Identity. Name, date of birth, Social Security number, government ID numbers, marital status, and — when a reverse mortgage program requires it — information about a spouse or non-borrowing spouse.
Contact. Mailing address, email address, and phone number.
Financial. Income, employment, assets, liabilities, credit reports and scores, bank statements, and tax returns.
Property and loan. Subject property address, value, occupancy, existing liens, counseling certificate details when applicable, and other transaction details needed to broker a Home Equity Conversion Mortgage (HECM) or a proprietary reverse mortgage.
Usage. IP address, browser type, device identifiers, pages visited, and interactions with our website, collected through cookies and similar technologies.
Third parties. Information from credit reporting agencies, verification services, title and escrow companies, appraisers, insurers, HUD-approved counseling agencies involved in your file, and real estate professionals you authorize.
We do not knowingly collect information from children under 18. Our services are not directed to them.
3. How we use your information
We use personal information to:
- Quote, originate, process, underwrite, and broker your reverse mortgage application
- Obtain credit reports and verify identity, income, employment, and assets, with your authorization, as required by the Fair Credit Reporting Act
- Coordinate required reverse mortgage steps, including HUD counseling for a HECM and communication with the lender that will close and service the loan
- Communicate with you about your inquiry, application, rates, and our services
- Comply with federal and state legal and regulatory obligations, including TRID, RESPA, HMDA reporting, ECOA, BSA/AML, FHA/HUD requirements for HECMs, and state licensing laws
- Detect and prevent fraud, identity theft, and unauthorized activity
- Keep records required by law (loan records are generally retained for a minimum of 3–5 years, or longer where required)
- Improve our website and services
4. Who we share information with
We share personal information only as necessary and as permitted by law, with:
- Wholesale lenders and investors to whom your application is submitted
- For a HECM, the parties required to complete an FHA-insured reverse mortgage, including HUD where program rules require it
- Credit reporting agencies and verification vendors
- Title, escrow, appraisal, insurance, and other settlement service providers involved in your transaction
- A HUD-approved counseling agency, when counseling is part of your file
- Federal and state regulators and government agencies as required by law (for example, HMDA reporting to the CFPB)
- Service providers who support our operations under confidentiality obligations
- Parties you authorize, such as your real estate agent, a family member, or a financial advisor
We do not sell personal information. We do not share personal information with nonaffiliated third parties for their own marketing purposes.
5. Your privacy rights
California residents — CCPA/CPRA
Most information collected in connection with a loan application is exempt from the CCPA under Cal. Civ. Code § 1798.145(e). For non-exempt personal information, such as website usage data, you have the right to:
- Know the categories and specific pieces of personal information we have collected about you
- Delete personal information, subject to legal retention requirements
- Correct inaccurate personal information
- Opt out of the “sale” or “sharing” of personal information (we do not sell or share personal information as the CCPA defines those terms)
- Limit the use of sensitive personal information
- Non-discrimination for exercising these rights
To exercise these rights, contact us at team@cdlmtg.com or (916) 624-0767. We will verify your identity before responding and will respond within 45 days, as required by law. You may designate an authorized agent to make a request on your behalf.
Texas residents — TDPSA
The Texas Data Privacy and Security Act gives you the right to access, correct, delete, and obtain a copy of personal data, and to opt out of targeted advertising, sale of personal data, and certain profiling. Data covered by the GLBA is exempt. We do not sell personal data or use it for targeted advertising. To exercise applicable rights, use the contact information in Section 10. If we decline a request, you may appeal by replying to our decision. We will respond to an appeal within 60 days.
Other states we serve
Residents of Tennessee are protected under the Tennessee Information Protection Act (effective July 1, 2025), which provides similar rights for non-GLBA data. Residents of Georgia, Oklahoma, and Idaho are protected by their states’ data-breach notification and financial privacy laws.
Wherever you live, we apply the GLBA safeguards in this policy to customer nonpublic personal information, and we will honor a verified request to access or correct your information where applicable law requires it.
6. Credit reports (FCRA)
We obtain consumer credit reports only with your written authorization and only for a permissible purpose under the Fair Credit Reporting Act. You have the right to:
- Know if information in your credit file was used against you
- Dispute inaccurate information with the credit bureaus
- Get a free credit report at annualcreditreport.com
If we take adverse action based on your credit report, you will receive the required notice identifying the credit reporting agency used.
7. Cookies, calls, texts, and email
Our website uses cookies and similar technologies for essential functions and analytics. You can control cookies in your browser settings.
If you give us your phone number, you consent to calls and text messages about your inquiry or application. Consent to marketing texts is never a condition of obtaining a loan. You may opt out at any time by replying STOP (Telephone Consumer Protection Act).
Marketing emails include an unsubscribe option where the CAN-SPAM Act requires one.
8. How we protect your information
We maintain a written information security program under the FTC Safeguards Rule (16 CFR Part 314). Safeguards include:
- Encryption of sensitive data at rest and in transit
- Multi-factor authentication for system access
- Role-based access controls
- Secure document handling
- Employee security awareness
- Vendor oversight
Social Security numbers and payment information are encrypted and displayed only in masked form.
If a breach affects your personal information, we will notify you and the applicable state regulators as required by the breach-notification law of your state.
9. Changes to this policy
We may update this policy from time to time. Material changes will be shown by a new “Last updated” date. Where the law requires more notice, we will provide it. Continued use of our services after a change means you accept the revised policy.
10. How to contact us
To exercise a privacy right, or to ask about this policy:
CDL Mortgage Services Inc. — Privacy Officer Living62 Reverse Mortgages 6524 Lonetree Blvd Rocklin, CA 95765
Phone: (916) 624-0767 Email: team@cdlmtg.com
NMLS #132263 · California DRE #01118984 Verify the company license at nmlsconsumeraccess.org
Equal Housing Lender.
This page is a reorganization of the CDL Mortgage Services Inc. privacy policy dated July 8, 2026, adapted for the Living62 reverse mortgage site. It is not a substitute for review by compliance counsel before publication.